St. George’s, Grenada (March 16th, 2020) – To our valued customers and partners of Flow
We are facing an unprecedented situation with the Coronavirus. Developments are rapidly occurring.
Decisions are being made in real-time that affect our colleagues, our families and our communities.
One thing that remains consistent and is critical in these moments is the ability for you to communicate
with one another, connect with your loved ones, and conduct your business as best as possible in these
challenging times. We understand that the products and services we deliver to you are absolutely
essential. We need to be here for you and for our communities now more than ever. We know you are
relying on us to stay connected We are committed to ensure you stay connected.
Committed to serve hospitals, online schooling and to keep our governments online. We are helping families connect with one another to check if everyone is
safe. We will continue to serve our small businesses who are relying on us to make sure they can process transactions.
We are committed to ensure you stay connected in this time more than ever. Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it
evolves, to adjust our operations to maintain continuity, and to support the safety and health of those
impacted. In addition, Flow is operating in accordance with guidance from local government and public
health authorities.
Of course, the health and welfare of both our employees and you remain a priority.
We have put in place many virus-mitigating actions which result in a reduction of potential transmission.
We have extensive online collaboration capabilities for you to communicate with each us. We are
working tirelessly to help everyone stay safe while at the same time continuing to serve you.
Please see below measures we are taking to help you stay connected and some more information on
how you can contact us and stay connected
James Pitt
Country Manager Grenada
INFORMATION which you can also find on our website.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and
we have the highest safety standards in the industry, often going beyond government and health
guidelines. We have taken now additional actions:
– We have increased our store and office cleaning to 3x times a day.
– We are frequently cleaning doors, counters and other high frequency touch areas.
– We have given training and tools to our employees and external teams to keep them and you
safe in case they need to install or do service checks inside your homes.
Customer Service & Stores:
We have many remote services solutions ready for you allowing you to work from home and avoid
crowded areas.
Our customer call service team is there for you to help and we will be there for you 24/7 so you can:
– Top up your prepaid plans with our My Flow App via any credit card
– Order new products and services you may need at this time.
– Check your account status.
– Pay Your Bills
– Inform us of any service disruptions.
– and much more information and services at your fingertips.
– Call us at 18008042994 or at https://discoverflow.co/grenada/chat
– Finds us online at https://discoverflow.co/grenada
– Download My Flow App in Google play and Apple Store
Our stores will remain open, but please check opening hours as they may change for safety reasons.
Store Hours are available at: https://discoverflow.co/grenada/find-a-store.
Importantly, we ask you to pay your bills in our touchless kiosk as we will be only be accepting check
payments in the cashiers for your own safety.
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer
waiting period given the extra demand, that we ask your understanding.
Keeping our network up
We have the biggest coverage and the highest capacity mobile network in the Country and we are
rolling our best in class fixed network technology across Grenada. Due to the unprecedented
connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all
that is possible to increase the capacity and speed of our network, but you may experience at time some
slow down when we reach our limits. We have activated our emergency plan and our technical team
heroes will be working around the clock to fix any service interruption issues to keep you and your
businesses connected.
We are dedicated to doing what is best for our clients and will continue to communicate the information
shared by local governments as the events unfold.
We are by your side, keeping you connected.
