St. George\u2019s, Grenada (March 16th, 2020) \u2013 To our valued customers and partners of Flow
\nWe are facing an unprecedented situation with the Coronavirus. Developments are rapidly occurring.
\nDecisions are being made in real-time that affect our colleagues, our families and our communities.<\/p>\n
One thing that remains consistent and is critical in these moments is the ability for you to communicate
\nwith one another, connect with your loved ones, and conduct your business as best as possible in these
\nchallenging times. We understand that the products and services we deliver to you are absolutely
\nessential. We need to be here for you and for our communities now more than ever. We know you are
\nrelying on us to stay connected We are committed to ensure you stay connected.<\/p>\n
Committed to serve hospitals, online schooling and to keep our governments online. We are helping families connect with one another to check if everyone is
\nsafe. We will continue to serve our small businesses who are relying on us to make sure they can process transactions.<\/p>\n
We are committed to ensure you stay connected in this time more than ever. Flow\u2019s leadership team is meeting continuously to assess and appropriately respond to the crisis as it
\nevolves, to adjust our operations to maintain continuity, and to support the safety and health of those
\nimpacted. In addition, Flow is operating in accordance with guidance from local government and public
\nhealth authorities.<\/p>\n
Of course, the health and welfare of both our employees and you remain a priority.
\nWe have put in place many virus-mitigating actions which result in a reduction of potential transmission.
\nWe have extensive online collaboration capabilities for you to communicate with each us. We are
\nworking tirelessly to help everyone stay safe while at the same time continuing to serve you.
\nPlease see below measures we are taking to help you stay connected and some more information on
\nhow you can contact us and stay connected<\/p>\n
James Pitt
\nCountry Manager Grenada<\/p>\n
INFORMATION which you can also find on our website.
\nHealth and safety:
\nAt Flow, we have always taken the health and safety of our customers and employees very seriously and
\nwe have the highest safety standards in the industry, often going beyond government and health
\nguidelines. We have taken now additional actions:
\n– We have increased our store and office cleaning to 3x times a day.
\n– We are frequently cleaning doors, counters and other high frequency touch areas.
\n– We have given training and tools to our employees and external teams to keep them and you
\nsafe in case they need to install or do service checks inside your homes.
\nCustomer Service & Stores:
\nWe have many remote services solutions ready for you allowing you to work from home and avoid
\ncrowded areas.
\nOur customer call service team is there for you to help and we will be there for you 24\/7 so you can:
\n– Top up your prepaid plans with our My Flow App via any credit card
\n– Order new products and services you may need at this time.
\n– Check your account status.
\n– Pay Your Bills
\n– Inform us of any service disruptions.
\n– and much more information and services at your fingertips.
\n– Call us at 18008042994 or at https:\/\/discoverflow.co\/grenada\/chat
\n– Finds us online at https:\/\/discoverflow.co\/grenada
\n– Download My Flow App in Google play and Apple Store<\/p>\n
Our stores will remain open, but please check opening hours as they may change for safety reasons.
\nStore Hours are available at: https:\/\/discoverflow.co\/grenada\/find-a-store.
\nImportantly, we ask you to pay your bills in our touchless kiosk as we will be only be accepting check
\npayments in the cashiers for your own safety.<\/p>\n
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer
\nwaiting period given the extra demand, that we ask your understanding.
\nKeeping our network up
\nWe have the biggest coverage and the highest capacity mobile network in the Country and we are
\nrolling our best in class fixed network technology across Grenada. Due to the unprecedented
\nconnectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all
\nthat is possible to increase the capacity and speed of our network, but you may experience at time some
\nslow down when we reach our limits. We have activated our emergency plan and our technical team
\nheroes will be working around the clock to fix any service interruption issues to keep you and your
\nbusinesses connected.
\nWe are dedicated to doing what is best for our clients and will continue to communicate the information
\nshared by local governments as the events unfold.
\nWe are by your side, keeping you connected.<\/p>\n","protected":false},"excerpt":{"rendered":"
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